FAQ

Welcome to the eDomainHost Frequently Asked Questions. Here you will find answers to the common questions asked about our services.
What is website hosting?
Website hosting is a service that allows you to upload and store your site's HTML documents and related files on our web server. Our server then makes the files available on the Internet for viewing by the public.
How do I pick a hosting plan?
When picking a website hosting plan, you need to have an idea of what you want to do with your website, plus factor in a bit of room for growth. Is your website large or are you hosting a large number of images and/or videos? If so, you need a package with a larger disk space allocation. Do you expect to receive high volumes of traffic to your website? If so, you need a package that gives you more bandwidth. Do you need CGI, PHP, and MYSQL functionalities? If so, select the plan that includes these features.
What are the advantages of using website hosting versus a free hosting service?
There are several advantages to website hosting over free hosting services, with the first being domain names. With website hosting, you have the ability to host your website at your domain name, whereas with free website hosting, you generally have a long website address under the hosting provider’s name (i.e. http://geocities.com/yourname/...). Often times, free hosting services require their advertising to remain on your website. With website hosting through EDomain Host, you control the content on your website! Another big advantage of website hosting is the sizable increase in your disk space and bandwidth. With free hosting services, you typically have limited amounts of disk space and bandwidth. The larger amounts that come with your account allow you to hold more files and receive more visitors to your website. Lastly, with website hosting with EDomain Host, you have the ability to increase the functionality of your website with scripts, such as our free CGI scripts, databases and more.
Can I upgrade accounts?
Yes, you can upgrade your hosting account at any time. All you need to do is login into your domain account and select the hosting upgrade that you would like.
Can I use Microsoft FrontPage?
You can use FrontPage or any other FTP enabled software to upload your web site. However, you will not be able to use some of the Microsoft features of FrontPage such as forms or counters. This should not be an issue though, because should you need those services you can use the ones provided to you from within your hosting control panel. We have many clients who use FrontPage, and find the forms, counters and other free scripts we provide more than adequate.

Popular FAQ

Welcome to the eDomainHost Frequently Asked Questions. Here you will find answers to the common questions asked about our services.

When I register a domain name, who will have ownership of it?

You will have full ownership of your domain name, when you register a domain name with EDomain Host. This means that you can move your domain name somewhere else or modify it however you want. You have full control over your domain name.

How long does it take before my domain name is active?

Once your domain name has been registered (or transferred, if applicable), it usually takes about 12-24 hours to be active. All Internet providers must update their records (DNS tables) to reflect the new site's location.

Can I transfer a domain name registered someplace else to EDomain Host's domain registration service?

Yes, it is possible to transfer your domain registration to EDomain Host. To do so you need to fill out the order form select "Transfer your Existing Domain", and enter the EPP authorization code. Once you do that we can proceed to transfer your domain name. Pricing for domain transfers and renewals varies by domain type (TLD) and may be seen on our order form. Important Note: In order to transfer your registration to us you must submit your request to us at least 14 days before your domain name expires at its current registrar. If it's past that date you'll have to renew with the current registrar. Your domain name must be "unlocked" with the current registrar, and you will frequently need a domain transfer code or "EPP code".

How long does it take for the DNS to update?

From the time you change the DNS on your domain name to point to our name servers it will take approximately 12-24 hours for the change to promulgate throughout the Internet and become active. During this time your website may be down until the change has fully propagated through the Internet.

FAQ With Categories

Welcome to the eDomainHost Frequently Asked Questions. Here you will find answers to the common questions asked about our services.
FAQ Categories
Domain FAQ
Domain Management
Hosting FAQ
Email FAQ
Configure Your Email
What is a domain name?
A domain name, a series of textual characters that identifies a specific IP address, uniquely identifies a website on the Internet. Domain names locate businesses, organizations, or other entities on the Internet. Domain names are easy to remember, easy to type alternatives to obscure URL's that you receive with free website hosting services. Using a domain name allows you to receive more visitors, less bounced emails, and the chance to make a lasting impression on the Web. A great benefit of using your domain name is that regardless of how many times you change your access provider, your Email and website address will always remain the same.
Why and when were domain names introduced?
In the beginning there were IP addresses - long, cumbersome strings of numbers that represented computers on the Internet. You had to remember that a string of numbers, such as 199.6.46.3, would take you to a particular website. In 1984, a system was introduced known as DNS (Domain Name System), which translates easy to remember words and phrases (domain names) into IP addresses, saving us the trouble of memorizing all those numbers.
Do I need a domain name to have a website?
While a domain name is not necessary to have a website, it is recommended. Whether you are creating a family website or a business website, having a domain name allows your site to be more easily found and remembered.
I don't have a website yet, why should I register a domain now?
Domain names are going at the rate of more than 200,000 a month. Registering your domain name now ensures your ownership of the domain name that may not otherwise be available when you want it. Once registered, that domain name is yours (provided that the registration and renewal fees are paid each year). You can hold onto it, use it, sell it or lease it. EDomain Host will store your domain name on our servers free of charge until you are ready to do something with it.
How can I find out if the domain name I want is still available?
EDomain Host provides a domain name search engine that can instantly tell you whether or not the name is available. If a domain name is available, you will be given the option to register it. If a domain name is already registered, we offer the option to backorder the domain name, giving you a chance at purchasing it when it expires.
My domain is already taken! What should I do?
EDomain Host has partnered with SnapNames, a leader in the domain name aftermarket, to offer you a domain name backorder service. If the domain name that you want is already registered, simply select the backorder option. Your domain name will be monitored and we will attempt to secure if for you as soon as it expires. Our backorder service saves you time and increase your odds of securing the domain name when it expires. If you need a domain name right now, in addition to the backorder service, you could register alternate domains. Consider registering alternate domain name extensions, such as .cc, .to, .co.uk, .biz, .us, etc. Also, try variations of your name, including hyphens.
How can I find out more about country domains?
EDomain Host offers a huge list of country and alternate domains.
What type of domain names can I register at EDomain Host?
You can currently register .com, .net, .org, .biz, and .us domain names at EDomain Host.
What characters are allowed in a domain name?
Regardless of the extension, all domain names must follow the same character rules... You can use letters (abc), numbers (123) and dashes/hyphens (---). Spaces are not allowed and the domain can't begin or end with a dash. A little known fact is that you CAN have multiple dashes right next to each other. (E.g. domain--names.com) Opened up a few more possibilities?
I found a domain that has already expired - when can I register it?
In order for an existing domain name to be re-registered by anyone other than the current owner, it must be completely released by the Registry. Unfortunately, at the present time there is not a set schedule for releasing expired domain names. Most domains are released within a few months of their expiration. The best solution is to use our backorder service. As soon as the domain name is released, we will attempt to secure it for you. There is no risk with the backorder service as you only pay if we successfully secure the domain name for you.
How much does it cost to register a domain name?
Each domain name is also subject to an annual maintenance fee which varies depending on the domain/registry (see the registration form for full info). You can use our currency converter to calculate the cost in your home country.
Can I pay by means other than a credit card?
No. EDomain Host do accept PayPal, Payoneer, MasterCard, Skrill, Western Union & Bank Transfer. We also accept bKash for Bangladeshi Clients.
How long will it take to register my domain name?
Your domain name is registered in a matter of minutes, provided the registration form is filled out correctly. :)
How can I make sure my registration information is secure?
Your registration is submitted via our secure form. This form encrypts all of your registration information, ensuring the security of your transaction.
What do I get with my domain name registration?
Once EDomain Host has successfully registered your domain name, we will then act as technical contact for your domain name as well as providing the two (2) required DNS servers on which to set up and store your domain name. With your domain registration, you will receive free email forwarding and free URL forwarding. Email forwarding is an email address @ your domain name (e.g. ron@microsft.com) that automatically forwards to your existing email account. URL forwarding allows you to forward your new domain name to your existing website. If you're ready to register your domain name, click here.
Once my domain name is registered, can anyone else take it?
Your domain name is registered in your name. So long as it has active DNS entries, all the required fees are paid and it's not in breach of any law, nobody else can either use it or take it without your consent.
What if I misspelled my domain name?
Be VERY careful when registering your domain name. Once you purchase your domain, the order is non-refundable.
How can I register a .in, .ca, or .mx domain through EDomain Host?
EDomain Host offers a huge list of country and alternate domains.
How can I be sure the domain name I requested has been registered to me?
You will receive an email confirmation of your domain name registration once it is complete. You can also login into your account and see that your name has been added to your account management area.
I received a completion message. Why does my domain name still appear to be available?
Your domain name is registered immediately, but it can take up to 24 hours for some domain names to appear in whois. If you've received confirmation from EDomain Host, you can be sure that your name has been registered.
Can I cancel a registration after submitting the form?
Once the registration process has been initiated it can't be canceled, so choose your domains wisely.
How long is my domain name valid?
You have the option of registering your domain name for 1-10 years. If you select 1 year, your name will be need to be renewed annually in order to remain valid. If you select multiple years, your name will remain valid until that period is up.
Now that I have my Domain name, what can I do with it?
There are several services that can be used with your Domain name:
Email Accounts
-- Unique Email addresses '@YourDomainName' (e.g. me@mydomain.com, sales@company.co.uk, etc.). Set up each employee or family member with their own Email address.
Catch All Email
-- If you don't want to be limited to individual Email addresses, then this is the account for you. Simply tell us 'one' address to have all your messages sent to and All-Mail@YourDomain will be forwarded to that address.
URL Forwarding
-- If you already have a website, start using your domain name without the additional cost of hosting. When a user enters your new Domain name into their browser, they'll be redirected to your existing website.
Web Hosting
-- EDomain Host offers several levels of web hosting to suit your needs. Each package provides you with at least 500MB of disk storage on our server, plus 24hr access to maintain your website from anywhere in the world.
Search Engine Submission
-- Submit your website to 1000+ search engines, increasing both your web presence and your website traffic!
Web Design Templates
-- Get a professionally designed website without the cost of a professional web designer. Web Design Templates are ready-to-use websites that you can download immediately. Instant Site Design Create your own website in minutes, no experience needed. Choose from thousands of templates.
Can I sell my domain name that I registered?
Yes, once you register the domain name, it is yours to sell or do what you want with, provided all the required fees are paid and it's not in breach of any law.
I am no longer using my domain name. Can I cancel and request a refund?
No. Once a registration is complete, it is valid for the time frame specified in the purchase (1-10 years) and is non-refundable.
How and when will I be notified about renewing my domain name?
You will be sent an email notification 3 months prior and every month after that up until the expiration of your domain name. You will also receive one final notice on the day that your domain name expires. It is important that we are updated about any changes to your admin email address because this is where the notifications are sent. To renew your domain names, simply visit our renewal page and enter your domains.
My domain name has already expired. Is there any way that I can renew it?
If you have accidentally allowed your domain name to expire, you may still be able to renew it before it is deleted and made available to the public. There is a redemption grace period of 30 days. Please contact us for help in renewing your domain name.
What happens if I don't renew my domain name by the expiration date?
Within 3-14 days after the domain name expires the domain name will be removed from the name servers (DNS) which will interrupt any services such as Email, Website hosting, or URL Forwarding. For certain registries, approximately 30 days after the domain name expires it will enter into a redemption period for approximately 30 days. During the redemption period, you can still renew your domain name, but there is an additional redemption fee of $150.00 USD which includes a one year renewal. If the domain name is not redeemed during the redemption period, the domain name will be deleted by the registry and made available for registration.
What is the redemption period?
For certain registries, approximately 30 days after a domain name expires it goes into what is called the redemption period. The redemption period lasts for approximately 30 days. During this period the domain name can be redeemed by the original registrant for a fee of $150.00 USD which includes a one year renewal. If the domain name is not redeemed it will be deleted by the registry and made available for registration.
What is website hosting?
Website hosting is a service that allows you to upload and store your site's HTML documents and related files on our web server. Our server then makes the files available on the Internet for viewing by the public.
How do I pick a hosting plan?
When picking a website hosting plan, you need to have an idea of what you want to do with your website, plus factor in a bit of room for growth. Is your website large or are you hosting a large number of images and/or videos? If so, you need a package with a larger disk space allocation. Do you expect to receive high volumes of traffic to your website? If so, you need a package that gives you more bandwidth. Do you need CGI, PHP, and MYSQL functionalities? If so, select the plan that includes these features.
What are the advantages of using website hosting versus a free hosting service?
There are several advantages to website hosting over free hosting services, with the first being domain names. With website hosting, you have the ability to host your website at your domain name, whereas with free website hosting, you generally have a long website address under the hosting provider’s name (i.e. http://geocities.com/yourname/...). Often times, free hosting services require their advertising to remain on your website. With website hosting through EDomain Host, you control the content on your website! Another big advantage of website hosting is the sizable increase in your disk space and bandwidth. With free hosting services, you typically have limited amounts of disk space and bandwidth. The larger amounts that come with your account allow you to hold more files and receive more visitors to your website.
Lastly, with website hosting with EDomain Host, you have the ability to increase the functionality of your website with scripts, such as our free CGI scripts, databases and more.
Can I upgrade accounts?
Yes, you can upgrade your hosting account at any time. All you need to do is login into your domain account and select the hosting upgrade that you would like.
Can I use Microsoft FrontPage?
You can use FrontPage or any other FTP enabled software to upload your web site. However, you will not be able to use some of the Microsoft features of FrontPage such as forms or counters. This should not be an issue though, because should you need those services you can use the ones provided to you from within your hosting control panel. We have many clients who use FrontPage, and find the forms, counters and other free scripts we provide more than adequate.
Do you have an instant site design tool?
No! The instant site design tool is not available now.
Do you offer any website design tools for the regular hosting plans?
No. If you need website design, then you can contact with us. We have professional web developers. Just visit www.iiexplore.com for website design.
How long does it take for my hosting account to be setup?
Your website hosting account will be setup immediately. You will receive an email confirmation with your login and FTP/cpanel information after your account is setup. You may not be able to upload files to your account for up to 24 hours due to propagation of your domain.
Can I host multiple websites?
Yes, you can host multiple websites, but you will need to setup a separate website hosting plan for each website.
How do I update my website?
To update your website, you will need an FTP program/hosting c panel. There are several great free programs available online. If you already have an FTP program, you simply FTP into your account and upload your new or updated html files. It's also possible to upload your files using FTP via your browser. Simply type the following address into your browser and it will ask you for the login info: ftp://ftp.yourdomain.com/yourdomain.com. Enter your login details and you're ready to upload!
What do I name the main page of my website?
You can name the individual files whatever you like, but your main page must be called <index.html> or <index.htm> for it to be the first page people see when they load your website.
How can I transfer my website from another host to EDomain Host hosting?
Transferring your website from another host can seem like a daunting process, but we're here to make the move quick and easy. First, make a backup copy of your entire website by downloading all files via your FTP program. Once your new hosting account is setup with EDomain Host, you can then FTP your files into your new account. You will also need to update your domain name DNS servers so that they point to your new website location.
Can I track how many people visit my website?
Yes! With your website hosting plan, you will have access to in-depth website statistics including daily visitors, monthly visitors, website referrers, search engine visitors (and the keywords they searched for to find you!), plus much more. Stats also include graphical charts, making it easy for you to see how you are doing with a quick glance.
Can I use CGI on my website?
Yes! You can use CGI on your website. In fact, EDomain Host offers several free, ready-to- use CGI scripts for you to use with your website.
Do you offer any free, ready-to- use CGI scripts?
Yes! We offer several free, ready-to- use CGI scripts including visitor counters, guestbook’s, and more! Login to your control panel and select the CGI scripts option to find out more.
How do I renew my account?
Your hosting account will be renewed automatically on a monthly basis, or you can contact your hosting provider for a renewal. For all accounts other than monthly billing you will be sent reminder emails. If you have any questions about your renewal, please contact us.
Can I use PHP on my website?
Yes! You can use PHP on your website.
Do you offer database solutions such as MySQL?
Yes! Both our Standard and Premium website hosting plans include MYSQL.
How do I login to my hosting control panel?
You can login to your website hosting control panel.
Do you allow adult websites?
Uhm... No.
How do I get additional support?
You can contact us by visiting our contact page. www.edomainhost.com/contact.html Or you can reach our support staff via telephone: Suport: +880 1511399357, Clients: +880 1812390002 Suport: support@edomainhost.com, Clients: ask@edomainhost.com
What is Email Forwarding and how does it work?
Email forwarding allows you to forward your email from one email address to another. For example, email@yourdomain.com could be forwarded to your current email address, giving you the ability to receive all email at one address.
How do I make it appear that email is coming from my domain name email address?
To make it appear as if email is being sent from your alias address, you need to change the 'Reply To' or Return Address (depending on the email software used) to your alias rather than your 'real' email address. You may wish to set up another personality, or account, (again, depending on which software is used) then you can switch from one to the other.
Do not change any other mail settings. You will continue to send and receive through your ISP. But with the 'Reply To' changed, it will appear as if the message is coming from your alias at your domain name.
How do spam & virus filters help me?
Our filters help reduce spam and protect your computer from email viruses by catching, filtering, and disposing of spam messages and email viruses before they reach your inbox!
I don't have a website yet, why should I register a domain now?
Domain names are going at the rate of more than 200,000 a month. Registering your domain name now ensures your ownership of the domain name that may not otherwise be available when you want it. Once registered, that domain name is yours (provided that the registration and renewal fees are paid each year). You can hold onto it, use it, sell it or lease it. EDomain Host will store your domain name on our servers free of charge until you are ready to do something with it.
How do I use the spam & virus filters?
To use the spam and virus filters, you simply login into your control panel and turn them on. Your email will now be protected with our spam & virus filters.
What is IMAP support?
IMAP allows you to review message headers, create or delete folders and messages, and search contents remotely without actually downloading your email.
How do I create an email account?
There are several ways for you to get an email account at EDomain Host. The first option is to register a domain name. With each registration you receive a free email forwarding account, which allows you to forward email@yourdomain.com to your current email address. If you have a website in addition to email, you can setup website hosting and receive email forwarding and POP email accounts with your hosting plan.
How long does it take for my email to become active?
Your email account will be active immediately.
How can I pick up my email?
You can download your email using our web based mail or using your own email software, including Outlook Express, Outlook, or Eudora.
What is Web Based Mail and how does it work?
Web Based Mail allows you to send and receive your email from any location with just a browser and an Internet connection!
How long does it take for the server to forward an email message?
Email aliases are forwarded instantly. As soon as an email message reaches our server addressed to you, it's immediately redirected to the email address you specified in your registration.
How long is my free email forwarding valid?
We will continue to provide free email forwarding for as long as the domain name is on our servers. If a domain name is transferred, service must be set up with the new provider.
What happens if I decide to change my ISP and my personal email address?
That is one of the big advantages of having your own domain name. You@YourDomain will never have to change regardless of your ISP. No need for new business cards or letterhead, simply log in to your account and update the destination email address immediately.
Where can I get an email program?
There are many free email programs available for download. A few examples of these for Windows are Outlook Express, Mozilla Thunderbird, and Eudora. Thunderbird and Eudora are also available for Mac OS X. Use our related links to download your email program of choice.
How can I get my email with an email program?
You will need to setup your email account within your program. Here are basic instructions for a few of the most common email programs:
Outlook Express
Go to 'Tools', then 'Accounts'. Follow the step-by- step instructions. You will receive your Incoming Mail (POP3) server information after you place your order. You can also find this information in your 'My Account' Login. Your Outgoing Mail (SMTP) should be given to you by your ISP. You will also need your username and password that you signed up with to pick up your email.
Outlook
Go to 'Tools', then 'Email Accounts'. You will select to add a new email account. Follow the step-by- step instructions from this point. You will receive your Incoming Mail (POP3) server information after you place your order. You can also find this information in your 'My Account' Login. Your Outgoing Mail (SMTP) should be given to you by your ISP. You will also need your username and password that you signed up with to pick up your email.
Eudora
Go to 'Tools', then 'Options'. Follow the step-by- step instructions from this point. You will receive your Incoming Mail (POP3) server information after you place your order. You can also find this information in your 'My Account' Login. Your Outgoing Mail (SMTP) should be given to you by your ISP. You will also need your username and password that you signed up with to pick up your email.
How can I send and receive Email using my browser?
EDomain Host allows you to send and receive your email from any location with just a browser and an Internet connection! To pick up your email using our EDomain Host software, simply go to http://www.edomainhost.com and login with your email address and the password that you chose when you signed up.